As industry leaders, dvsAnalytics' management team contributes over 90 combined years of experience
Enabling organizations to improve their contact center performance while enhancing the customer experience.
Our Encore™ Suite includes comprehensive applications for recording, 360° quality management, workforce management and analytics. Encore is specifically known for its automated coaching, integrations with industry-leading communication platforms and its rapid return on investment. dvsAnalytics has been successfully delivering these solutions to enterprises, across all industries, for over 30 years. From its innovative solutions to exceptional support, customers and resellers find that doing business with dvsAnalytics is a pleasant and profitable experience.
Our Encore™ workforce optimization software helps business measure and improve the customer experience, enhance agent performance, maintain regulatory and industry compliance, meet service level objectives and facilitate employee engagement. With an impressive 98 percent customer satisfaction rating, we successfully serve the needs of healthcare organizations, financial institutions, government agencies and contact centers across all industries.
dvsAnalytics is driven by dedicated professionals – technology innovators and industry veterans – who apply their expertise to our customers' and partners' critical business challenges. Our success is powered by a committed and passionate team, along with a working environment that fosters accountability, customer advocacy, honesty, innovation, loyalty, passion, respect, self-improvement and teamwork. These nine core dvsAnalytics values shape the way we do business with our customers, our partners and each other.
Reseller partners consistently tell us that we are easy to do business with – we complement their sales force and deliver product solutions for their customers that make them proud. Additionally, because many of our reseller partners are also selling and installing large PBX/telephony switches, dvsAnalytics invests heavily in technology partnerships and development with all the major telephone switch manufacturers. These investments have yielded dvsAnalytics a stellar reputation for having the best, deepest and most trouble-free installations with the following partners:
We are committed to conducting our business with the highest ethical standards. All business decisions are based upon creating value for our customers, partners, employees and shareholders, as well as the communities in which we work. At dvsAnalytics, we view our corporate responsibility as essential to our success and vital to the way we do business.