Call Recording for Healthcare 

Download our white paper to learn critical HIPAA, PCI DSS and NACHA compliance rules & regulations to follow when utilizing call recording in the healthcare industry.

Download the White Paper



Learn key aspects of the Privacy and Security rules, which regulate the protection of individually identifiable health information, or PHI.



Discover the three primary aspects of card data security – storing, processing and transmitting – and ensure you’re PCI compliant.



Find out how to improve security and payment with NACHA’s rules and regulations for electronic payments.

Understanding required rules and compliance regulations is critical

Healthcare organizations that handle PHI and/or make financial transactions with credit or debit cards must make compliance a top priority.

  • Avoid a Breach

    Penalties for not complying with HIPAA range from $100 to $250,000.

  • Consider Technology

    Conduct frequent audits of activity to ensure compliance is maintained.

  • Protect Data

    Develop a security plan to include masking & encrypting data or making it unreadable.

  • Participate

    Enhance efficiency & reduce processing costs via the ACH Network.


Encore has met and exceeded our expectations. Not only can we retrieve and review recorded interactions with our patients, but also evaluate agents and processes to ensure we continue to provide the best service possible.

Roberta Gump, Communication Center Director, VCU Medical Center