Compliance for Call Recording 

Download our white paper to learn about critical aspects of PCI DSS, NACHA and HIPAA, as well as technological solutions and processes to ensure compliant call recording.

Download the White Paper



Discover the three primary aspects of card data security – processing, storing and transmitting – and ensure you’re PCI compliant.



Find out how to improve security and payment with NACHA’s rules and regulations for electronic payments.



Learn key aspects of the Privacy and Security rules, which regulate the protection of individually identifiable health information, or PHI.

Understanding required rules and compliance regulations is critical

Organizations that make financial transactions with credit or debit cards and/or handle personal health information must make compliance a top priority.

  • Avoid a Breach

    Penalties for not complying with HIPAA range from $100 to $250,000.

  • Consider Technology

    Conduct frequent audits of activity to ensure compliance is maintained.

  • Protect Data

    Develop a security plan to include masking & encrypting data or making it unreadable.

  • Participate

    Enhance efficiency & reduce processing costs via the ACH Network.


Encore enables us to see and hear each transaction, identify training opportunities and, if necessary, take immediate action on service concerns. With Encore we are able to put into practice what we wanted to do, which is improve the quality of service we provide.

Cathy Roelle, Assistant Vice President of Teleservices at Arizona Federal Credit Union