Call Recording

Experience a customized, scalable, compliant call recording solution with Encore™

dvsAnalytics features Encore Recording Software, a pioneering call and screen recording solution designed to adapt to your organization’s unique specifications and to scale along with your growth.

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Encore Call Recording Empowers Organizations of All Sizes

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Encore’s innovative technology meets the needs of contact centers in companies of all sizes in the healthcare, financial services, public safety, consumer and telecom industries. It’s easy to install and maintain, and features a host of capabilities to empower your organization, including:

  • 100% or selective recording
  • Scalable to thousands of extensions and multiple sites
  • PCI and HIPAA compliance
  • Built-in quality management
  • Auto-archival
  • Desktop and third-party application data capture
  • Dual-monitor screen recording
  • eCoaching
  • Server virtualization
  • Cloud ready solutions

Request a live Call Recording demo

Encore allows organizations to improve customer service, maintain compliance, reduce risk and liability, settle disputes, verify customer orders and gain key insight. Featuring multiple configuration options, the software operates in a TDM, VoIP and hybrid environment and supports SIP trunk side, station side and more.

Easily locate the information you need without hassle.

Our built-in dynamic search playlists allow agents, supervisors and business users to create recording playlists and intuitive libraries according to select criteria, such as date, agent, customer and new orders, among others. All recordings matching the set parameters are automatically added to the respective playlist and/or library.

Protect sensitive, secure information.

To satisfy PCI-DSS and HIPAA compliance requirements, Encore’s security features allow you to selectively encrypt, scrub, or pause recording for specific portions of conversations, based on your pre-determined criteria. This provides you with assurance that confidential personal and financial information is protected from unauthorized users.

Integrate seamlessly.

Download the eBook, 7 Ways to Boost Contact Center Performance

Encore features certified CT integrations, including but not limited to:

  • Avaya
  • Cisco
  • Genband
  • Iwatsu
  • Mitel
  • NEC
  • ShoreTel

Encore can support multiple integrations on a single platform.

Encore is the future of recording software. Featuring call and screen recording, quality management, coaching, workforce management and analytics capabilities, this all-in-one software suite will stay in tune with your organization’s growth and adapt to its specific needs.

Related Topics

See how eCoaching can increase agent productivity. Read more
See how Speech Analytics can limit the calls you have to review. Read more
See how Quality Management continuously improves the outcome of each customer interaction. Read more

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