Speech Analytics

Transcribe, Search and Analyze Your Audio Data

Encore Speech Analytics lets you monitor all of your customer interactions and analyze the voice data for root cause, quality assurance, customer experience and more.

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A member of the Encore product family, Encore Speech Analytics is an all-inclusive speech analytics application that allows clients to visualize their audio using state-of-the-art speech recognition and text analytics. It automatically transcribes audio into searchable text, then organizes and archives this data to be accessed through an intuitive web interface. All of your audio data is stored in a database where it can be searched and analyzed for compliance, customer insights, and agent performance to improve your customer experience.

Encore Speech Analytics - How it works

Encore Speech Analytics can process audio in near-real time and examine up to a million hours per year per appliance using patented acceleration technology. It offers the ability to drill down to specific call categories and features automatic discovery of trending topics to spot business drivers. Encore Speech Analytics also comes with an enterprise-ready search engine that allows businesses to perform multidimensional analyses of their data to identify the most comprehensive trends and analytics, and make well-informed strategic decisions. 

Key Features

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    Automated speech-to-text transcription – Convert 100% of your voice data, including customer service interactions, after-call surveys and outbound sales calls, into valuable insights.
  • Enterprise search capabilities – Pinpoint your most important calls by layering text-based keyword search with advanced metadata filters like gender, emotion, silence time and more.
  • Voice technology at its finest – Enhance your analysis with automatic speaker separation (diarization), emotional intelligence and gender identification to better understand the voice of your customer.
  • Automated redaction – Find and remove sensitive numerical data from audio, text or both with Encore Speech Analytics Purify.
  • Efficient web-based interface – Discover insights with real-time updates of search results and intuitive graphs.

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