Healthcare

Maintain compliance, increase patient satisfaction and ensure sensitive data is protected with dvsAnalytics' Encore software

dvsAnalytics today helps some of the biggest healthcare organizations in the country (such as Scripps, Sutter Health, HUMANA, University of Pennsylvania Health System, The Children's Hospital of Philadelphia, North Shore-Long Island Jewish Health System and many others) increase operational performance within the contact center.

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We know the healthcare business inside and out, and regularly help hospitals, healthcare providers, clinics, pharmacies, laboratories and insurance companies document patient-related communications for compliance, improve patient satisfaction and settle otherwise costly “he-said/she-said” client disputes.

Download a dvsAnalytics Case StudyBusiness' IT staff will also appreciate the benefits of the Encore Web API:

Maintain Compliance

With 100 percent voice and screen capture, analytics, audit trails, detailed reporting, data encryption, user access controls and other features, dvsAnalytics' Encore software can help your organization maintain Health Insurance Portability and Accountability Act (HIPAA), Payment Card Industry-Data Security Standard (PCI-DSS) and The Electronic Payments Association (NACHA) compliance regulations. This can help you avoid costly penalties and better protect the personally identifiable information of your patients and clients.

Increase Patient Satisfaction

Utilize Encore's speech and desktop analytics functions to improve agent efficiency and increase customer satisfaction. Flag key phrases and search interactions according to desktop activity (e.g. patients who filed claims) to hone in on the precise intelligence you need to lower costs and deliver better patient care.

Protect Sensitive Data

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dvsAnalytics allows you to control who can access specific recordings and reports, play back encrypted calls and perform evaluations. You can even permanently delete sensitive patient data (patient numbers, CPT/ICD codes, social security numbers) from recordings to protect against data theft. Additionally, Encore automatically creates an activity log for every interaction so you can easily assess data integrity and identify any instances of unauthorized access.

 

CONTINUE TO: REGULATORY COMPLIANCE

Enhance regulatory compliance by recording customer interactions, ensuring processes and standards are met